Product: Blue Cross And Blue Shield Association Customer Care Clear all filters (0 of 11 reviews match)
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Have had 4 robocalls this evening; each with “no caller ID” listed on the cel phone screen. The recorded message is from BlueCross/BlueShield and we are not members of this plan. We are on the national “do not call” registry for both cel and land line. The robocalls...
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Anonymous
Jim

Those calls are NOT from BC/BS. They are "off shore" calls scamming you.

Product
Blue Cross And Blue Shield Association Customer Care
I didn't like
  • Robocalls
#1252190
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Date: 11-10-2017 First concern: Wasting the time of their client since I had to spend an hour and 45 minutes of my time correcting them.Second concern: I made the payment to them by their phone automation payment (Blue Cross Blue Shields) and not through the Wells...
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2.9
Product
Blue Cross And Blue Shield Association Customer Care
I didn't like
  • Automation
#1129380
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Blue Cross And Blue Shield Association Customer Care Review

WORST CUSTOMER SERVICE EVER. Called to try and get a quote, a gentlemen answered the phone and I tried to explain him my situation and told him I was pregnant and needed coverage asap. Instead of listening he interrupts me by playing the hold music WHILE IM TALKING and comes back on the line and says "ok... you either need to go through Medicaid or Healthcare.gov" and HANGS UP ON ME.
Product
Blue Cross And Blue Shield Association Customer Care
#1027666
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My husband works for the Post office and they give us an open season every year to make changes with our plan.This year we wanted to see if there was a fee for service plan that could save us a few dollars and also incorporate my son who goes to school out of state and...
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1.0
Product
Blue Cross And Blue Shield Association Customer Care
I didn't like
  • That they told me one thing and then did another
#993972
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I have been trying for 3 months now to get my newborn added to my policy and have been given the run around from day 1.I have been with bcbs for about 6 years now and I have never had such poor service. The customer service has not been helpful and every time I contact...
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Anonymous
Dismayed

They REFUSE to answer simple questions without demanding personal information. Just wanted to know if they have an out-of-market, catastrophic plan and it has taken me two da...

2.7
Product
Blue Cross And Blue Shield Association Customer Care
#933252
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Yes absolutely.My husband switched from a Walmart that had Aetna to a Walmart that had BCBS. We had met our deductibles with Aetna and they were to carry over . They did not so I have called a few times a month since March. After several months of stressful phone...
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Coolville, Ohio
Product
Blue Cross And Blue Shield Association Customer Care
#913569
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Curious why customer service doesn't hold hours that best support the needs of their customers? 8 to 5pm sharp? Really?!? I work 0730 to 5pm at the earliest. M-F. You know what, pay your people exactly the same. Ask them to come in at 11am and work until 6pm. Give them...
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2.3
Product
Blue Cross And Blue Shield Association Customer Care
#911701
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I have had at LEAST 6 computer generated (Robocalls) calls from BCBS. On each occasion I remained on the line until the robot stopped talking and pressed "1" to speak to a representative. When they answer I politely request that they remove this number from their...
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DrabCrocodile635
DrabCrocodile635

Good luck. Hopefully a class action lawsuit comes about. These people need to stop this harassment.

Anonymous
Seattle_WA

I am getting Robo calls every 45 minutes from 718-777-1520 with a pre-recorded message about BCBS baloney----- Blue Cross should "get on this" because they are making so many ...

1.0
Product
Blue Cross And Blue Shield Association Customer Care
I didn't like
  • Rude telemarketing calls
#862743
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I have ADD and if I don't take Adderall I make many mistakes at my work. I previously took Adderal XR (extended release which lasts about 8 hours, perfect for getting me through a day of work.) But I am now on permanent disability and would like to take the generic for...
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1.0
Product
Blue Cross And Blue Shield Association Customer Care
#539975
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Following are the 2 letters I sent to BCBS stating my case and 2 message conversations. July 28, 2014 To Whom It May Concern, I am submitting documents in order to be reimbursed for bank fees incurred due to automatic payments erroneously withdrawn from my checking...
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1.0
Product
Blue Cross And Blue Shield Association Customer Care
#530829
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