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In December they charged me the correct amount and same day also charged my again for over twice that amount

12/26 DEBIT FOR FLBLUE HPS 877808**** CO $24.35

REF- 617868****71

12/26 DEBIT FOR FLBLUE HPS 877808**** CO $56.06

I called and waited the 3+ hours to reach someone. My bank faxed the info to them as was requested. No response.

In January I called them several times and also used the contact us form on the website and attached a pdf copy of the bank statement โ€“ no response. In February I called again and was given an escalation reference number and told would be contacted back within a week โ€“ Feb 7th ref# 5224**** kita winfield โ€“ again no response.

I now plan to file in small claims court for return of my $56.06 plus court costs plus $100 in damages mental anguish and lost time on phone on hold and false promises and additional $500 in punitive damages (all to stay within small claims limits) and urge others to do the same.

Monetary Loss: $56.

Location: Niceville, Florida

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Guest

Horrible, happened to me too ! They charge me over $300 and I still don't know why?!!!

I cancelled everything! And my Bank of America is the best !

They are always with their costumers! Thank you !

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