Blue Cross and Blue Shield Association Complaints and Reviews

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  • Customers like
    • Customer agents1
    • Prices1
  • Customers don't like
    • Misleading policies2
    • Poor customer service1
    • Worst1

  • Aug 21
  • Health Insurance
  • Huntsville, Texas
  • Bcbs Health Insurance
  • 64
  • REVIEW RATING 4/5

I have had a policy through BCBS since August of 2014, when I turned 26 and needed my own separate policy. I met my deductible in May after a surgery to remove a tumor from my left ovary. We fell pregnant in June. This is my third pregnancy but the other two ended in miscarriage at 6 weeks. We are currently 11 weeks (12 weeks on August 26) and I found out the first week of August that I no longer... Read more

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  • Aug 14
  • Health Insurance
  • Blue Cross And Blue Shield Association Insurance
  • 33
  • REVIEW RATING 3/5

Lousy customer service. They claim they have sent you bills and notices that you've never received. They don't listen to your questions or even begin to answer them. They look for reasons to drop you or make your charges out of network. It takes at least 10 messages back and forth to STILL NOT have your simple question answered. Pathetic customer service, at best, and needlessly frustrating.... Read more

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  • Aug 10
  • Hospitals, Clinics and Medical Centers, Doctors
  • Ventura, California
  • Blue Cross And Blue Shield Association Insurance
  • 41
  • REVIEW RATING 4/5

went to doctor office. pay my co pay then received 4 more bills blue cross said he is a out patient doctor so you have to pay more. I look in the blue cross book he is there so I thought my co pay was done f@@k no 300.00 dollars later. blue cross blue shield are crooks. You know if I work for one of the biggest companies we get are books on where to go so I go there. Clowns tell people who... Read more

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  • Aug 06
  • Health Insurance
  • 25
  • REVIEW RATING 4/5

Blue Cross Blue Shield of Missouri has the worse customer service I've ever experienced! I am an Insurance Specialist and call insurances all day long. BCBS is by FAR the WORST to call on. Their reps don't have any information and when you try to explain to them over and over what you need/want, they just repeat themselves until you get tired of listening to them. I just had a representative who... Read more

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  • Aug 05
  • Health Insurance
  • Schaumburg, Illinois
  • Blue Cross And Blue Shield Association Insurance
  • 33
  • REVIEW RATING 4/5

Blue cross blue shield community family health plan is absolutly Horrible!! I tried setting up insurance with them and first off there list of doctors in the area is not up too date.every doctor i tried picking as a pcp either moved,didnt work there anymore,no longer excepts that insurance ,dead,and so on.not one has been accurate .i called and spent hours on the phone with bcbs and even had... Read more

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  • Jul 29
  • Health Insurance
  • Boardman, Oregon
  • Blue Cross And Blue Shield Association Insurance
  • 41
  • REVIEW RATING 4/5

My mom signed up for this joke of an insurance co. The genius that imputed her info into their system didn't bother to check that everything was imputed correctly. The last name was spelled wrong. Sje informed them about it and they supposedly fixed it. She makes her payments. A few weeks ago she received a letter saying her coverage was being terminated because she wasn't making payments. She... Read more

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  • Jul 13
  • Health Insurance
  • Boynton Beach, Florida
  • Blue Cross And Blue Shield Association Claim
  • 124
  • REVIEW RATING 4/5

I work for a doctor's office and I called to get a better explanation to why a claim was denied. I was on hold for about 10 minutes and when someone finally came to the phone they refused to give me the information. They kept saying to use the Claim Reconciliation Tool. I spoke with "Emily" so when the conversation was going no where, I asked for a supervisor. That didn't take me anywhere. I... Read more

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  • Jun 23
  • Health Insurance
  • Christiansburg, Virginia
  • Endoscopy Procedure Coverage
  • 133
  • REVIEW RATING 4/5

I have a pre-cancerous condition called Barrett's esophagus and I have to have an endoscopy every two years. This involves an out patient procedure to place instruments down the throat all the way to the small intestine to take photos and biopsies. BCBS says that it is not medically necessary to have anesthesia for this. I think if you did this to a dog there would be a public outcry. I have to... Read more

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  • May 20
  • Health Insurance
  • Lehighton, Pennsylvania
  • Health Insurance Policy
  • 130
  • REVIEW RATING 4/5

Ordered insurance through Obamacare. (rolls eyes). Paid the first 2 months, and filled out form on back for them to take it out of my savings account. The routing number was incorrect (no idea who's fault, as they never told me) . A month goes by and I am scheduled for important MRA test and hospital calls to inform me I have NO INSURANCE. Wha?????? I call them and they say 'we sent out a... Read more

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  • Apr 30
  • Health Insurance
  • Coatesville, Pennsylvania
  • Forteo Prescription Coverage
  • 98
  • REVIEW RATING 3/5

I am going through the denial process right now! My doctor prescribed Forteo for severe osteoporosis because the degrading of my spine and right hip bone was too severe for the usual osteoporosis drugs. I have twice been denied. My husband and I are both retired and I am not medicare eligible so we must pay out of pocket for the 2 year daily injections that will REBUILD my bones to a normal... Read more

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