Blue Cross and Blue Shield Association Complaints and Reviews

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  • Customers like
    • Customer agents1
  • Customers don't like
    • Misleading policies1
    • Worst1

  • 2 days ago
  • Health Insurance
  • Boardman, Oregon
  • 11
  • REVIEW RATING 3/5

My mom signed up for this joke of an insurance co. The genius that imputed her info into their system didn't bother to check that everything was imputed correctly. The last name was spelled wrong. Sje informed them about it and they supposedly fixed it. She makes her payments. A few weeks ago she received a letter saying her coverage was being terminated because she wasn't making payments. She... Read more

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  • Jul 13
  • Health Insurance
  • Boynton Beach, Florida
  • Blue Cross And Blue Shield Association Claim
  • 78
  • REVIEW RATING 4/5

I work for a doctor's office and I called to get a better explanation to why a claim was denied. I was on hold for about 10 minutes and when someone finally came to the phone they refused to give me the information. They kept saying to use the Claim Reconciliation Tool. I spoke with "Emily" so when the conversation was going no where, I asked for a supervisor. That didn't take me anywhere. I... Read more

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  • Jun 23
  • Health Insurance
  • Christiansburg, Virginia
  • Endoscopy Procedure Coverage
  • 98
  • REVIEW RATING 4/5

I have a pre-cancerous condition called Barrett's esophagus and I have to have an endoscopy every two years. This involves an out patient procedure to place instruments down the throat all the way to the small intestine to take photos and biopsies. BCBS says that it is not medically necessary to have anesthesia for this. I think if you did this to a dog there would be a public outcry. I have to... Read more

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  • May 20
  • Health Insurance
  • Lehighton, Pennsylvania
  • Health Insurance Policy
  • 98
  • REVIEW RATING 4/5

Ordered insurance through Obamacare. (rolls eyes). Paid the first 2 months, and filled out form on back for them to take it out of my savings account. The routing number was incorrect (no idea who's fault, as they never told me) . A month goes by and I am scheduled for important MRA test and hospital calls to inform me I have NO INSURANCE. Wha?????? I call them and they say 'we sent out a... Read more

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  • Apr 30
  • Health Insurance
  • Coatesville, Pennsylvania
  • Forteo Prescription Coverage
  • 74
  • REVIEW RATING 3/5

I am going through the denial process right now! My doctor prescribed Forteo for severe osteoporosis because the degrading of my spine and right hip bone was too severe for the usual osteoporosis drugs. I have twice been denied. My husband and I are both retired and I am not medicare eligible so we must pay out of pocket for the 2 year daily injections that will REBUILD my bones to a normal... Read more

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  • Mar 08
  • Health Insurance
  • Oneonta, New York
  • Insulin Prescription Coverage
  • 2
  • 2
  • 136
  • REVIEW RATING 4/5

My daughter works for a company that recently changed their health coverage and now she has to use Catamaran prescription drug plan. She has been a diabetic since she was 9 years old. She contacted Catamaran and asked if she could use Wal-Mart to get her insulin. A representative informed her she could. She went to pick up her medication and was told it would cost $2000. So she did not pick it... Read more

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  • Feb 19
  • Health Insurance
  • Annandale, Virginia
  • Insurance
  • 54
  • REVIEW RATING 4/5

I have been on hold (3rd time) but nobody listens to me. I am calling from the providers office. The third phone call hold as of right now is 34:02 mins. BCBS sucks !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!They really need to hire more people and some respectful ones too. I would love to call their company and not get pissed. I hate calling BCBS more than anything. Everyone is rude. hate hate hate... Read more

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  • Feb 11
  • Health Insurance
  • Bethlehem, Pennsylvania
  • Medication Coverage
  • 207
  • REVIEW RATING 5/5

I had heard good things about Highmark Blue Shield, and I recently switched to them for an individual policy (I am self employed). My plan is rated Gold under the new health insurance criteria, so I was expecting a premium product. The premiums are steep, but more reasonable than other providers. However, I am finding a number of gotchas buried in the details that make me question how good a... Read more

Was this review helpful? 1 0

  • Feb 02
  • Health Insurance
  • Swarthmore, Pennsylvania
  • Bronze Health Plan
  • 222
  • REVIEW RATING 4/5

Back in December I thought I had everything in order with Blue Cross I was wrong. I took the Bronze plan and when I got my mail a couple weeks later it says I had the silver plan? So I called and the person I talked to said I had the Silver plan I told the person I wanted the Bronze plan. Anyways to make a long story short which is tuff it's Feb 2 I have no insurnace. I ended up signing up... Read more

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  • Jan 27
  • Health Insurance
  • Scranton, Pennsylvania
  • Health Insurance Coverage
  • 158
  • REVIEW RATING 4/5

I have a BCBS First Priority Life Basic Catastrophic coverage policy. $119 a month. It covered 4 doctors visits and was written as covering urgent care. I even called before visiting the urgent care to check coverage. I was told it would be covered 100% as a doctors office visit. Then went to IN-network Urgent care for a Lyme tick ***. It was office/doctor visit, tetanus shot, and prescription... Read more

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